FAQs

  • General
  • Surface Coatings
  • Tint
  • Electronics
  • Accessories
  • Surface Repairs

General

No. Our application centres operate between Monday - Friday.

No. Our application centres are fully accredited, trained in the Ceramic Paint Protection applications, certified Window Tint installers and have appropriate insurance whilst your vehicle is in their possession.

No. Our application centres do not offer this service, you will be required to organise transportation to and from the application centre.

No. We require a controlled (dust and wind free) environment to facilitate application of our products, we do not offer a mobile service.

No, it is not a requirement to create an account to use the ORIDON website.

The year of your vehicle does play an important part in your purchase, as any scratches, marks or pre-existing imperfections to your vehicles condition must be removed or are brought to the attention of the ORIDON team prior to your appointment.

Most of our application centres do host a waiting room. However, they will require access to your vehicle for a number of hours on the day.

Within 48 hours following your appointment you will receive your warranty via email. Product warranty terms and conditions can also be found here.

You can contact our concierge team using our easy to use contact form or call the ORIDON concierge on 1300 ORIDON.

You can contact our concierge using our easy to use contact form or call the ORIDON concierge on 1300 ORIDON.

All of our accredited applicators offer a same day service.

Our application centres operate between Monday - Friday 8:30am - 4pm*

If you created an account, you can find your order history within your profile, alternatively you will receive a copy of these documents at the time of purchase via email.

You will be provided with the details of the closest ORIDON accredited application centre to the postcode you provided. Once your booking is confirmed, you will receive a confirmation email which will provide the address of your allocated application centre, as well as a contact name & number for the application centre, should you need it.

In most areas our application centres require a minimum of 2 weeks notice, however, if we can fulfil your booking sooner than your requested booking date an ORIDON team member will be in touch to discuss this option with you.

Our product services are tailor made for your vehicle, once this information has been provided we can personalise your experience based off this information and provide you with correct pricing. This information will also appear on your warranty.

Care and Maintenance

We recommend washing your vehicle by hand with a clean sponge & dry with a chamois to avoid water etching. However, you can take your vehicle through a laser car wash - please avoid brush car washes.

Minimal movement should not affect the window tint, however, do not wind your windows down for the first 48 hours.

Please refer to your warranty document or you can contact our concierge using our easy to use contact form or call the ORIDON concierge on 1300 ORIDON.

Window Tint – The windows of your vehicle must not be wound down within the first 48 hours after your appointment or cleaned within the first 7 days after application.
Ceramic Paint Protection – For the first 3 days, only wash your vehicle with water - do not use shampoo or any other chemicals.
Interior Surface Coating - If a spill occurs on a treated surface, immediately absorb the spill with a clean non-coloured cloth.

Please contact the concierge team via our contact form or call our concierge on 1300 ORIDON as soon as possible if you need to reschedule your appointment.
If at the time of your appointment your vehicle is not in the required condition for application, you will be charged a cleaning fee of $150 for your appointment to proceed.
Should your appointment not proceed due to the condition of your vehicle, a cancellation fee of $95 will be charged and your appointment will be rescheduled. If you cancel your appointment within 24 hours of your appointment a cancellation fee of $95 will be charged and your appointment will be rescheduled.

Product/Service Information

You are able to proceed with purchasing our products at any point by selecting add to cart.

Our pricing may vary based off your vehicle make and model. For the optimum experience and most accurate pricing we recommend adding your vehicle prior to browsing our product range to enable this logic.

Payment and Billing

AUD

Credit/Debit Card

Shop Pay

Paypal

Afterpay

Please ensure that your account has sufficient funds to cover the transaction amount. You may also need to ensure that the credit card information entered (card number, expiry date, CVV) are accurate.

Technical Support

Please contact our concierge using our easy to use contact form or call the ORIDON concierge on 1300 ORIDON.

Troubleshooting

If you have forgotten your password or are having trouble logging in with your password, you can follow the "Forgot password" prompts on the Log in page.
If you are logged in and wish to update your password, you can do so by going to your profile and clicking on security.

Promotions and Discounts

During checkout, you will have the option to enter your coupon or discount code prior to inputting your payment information.

Yes, if you are unable to locate your coupon's expiry, please contact our concierge using our easy to use contact form or call the ORIDON concierge on 1300 ORIDON.

Community and Feedback

To unsubscribe from marketing emails, please click unsubscribe on the bottom of the email. In order to opt out from SMS marketing please click the opt out link in the SMS you received. 

Privacy and Security

We take protection of your personal information seriously, all reasonable technical and organisational precautions are taken to prevent the loss, misuse or alteration of your personal information and such information is only held on our secure servers. Please see the Securing your Personal Information section of our Privacy Policy here.

You can find our Privacy Policy here.

Terms and Conditions

You can find our Website Terms of Use here.

Pre-Booking information

No. The product being applied on the day has already been determined at the time of making your purchase.

We recommend washing your vehicle by hand with a clean sponge & dry with a chamois to avoid water etching. However, you can take your vehicle through a laser car wash - please avoid brush car washes.

Yes. For interior and exterior applications we require your vehicle to be freshly washed, cleaned and any imperfections on the vehicle such as stubborn marks or scratches would need to be rectified prior to the appointment. Do not use waxes, silicons & polishes.
Please also ensure personal belongings are removed from the vehicle.
If your vehicle is not in adequate condition upon drop off, you may incur a cleaning fee on the day or have your appointment cancelled and rescheduled for another time. Currently the cancellation fee is $95 and the cleaning fee is $150.
Please contact our concierge team to discuss any concerns regarding your vehicles conditions prior to your appointment.

No payment on the day will be required. However, if your vehicle is not in adequate condition for application & the workshop has the ability to clean the vehicle for you, you may incur a fee on the day.

Minimal movement should not affect the window film, however, do not wind your windows down for the first 48 hours.

If your paint work has any evidence of fine scratching, swirl marks, water etching, stubborn markings (bird droppings / bat droppings / tree sap). Please ensure these issues are rectified prior to your appointment to ensure your application can proceed on the day.

Yes, most of our workshops do host a waiting room. However, they will require access to your vehicle for a number of hours on the day.

The industry standard for measuring how dark your window tint is, is known as Visual Light Transmission (VLT). We will be applying the darkest legal tint to your vehicle. The darkest legal limit in all Australian states (exc. NT) is 20% VLT on all rear windows and 35% VLT on all front windows. In the NT the legal limit is 15% VLT on all rear windows and 35% VLT on all front windows. Due to this, your front and rear windows will slightly differ in appearance. No tint is permitted on the windscreen, sunroof or moonroof.

If this has been included in your purchase, your cable will be distributed to your residential address we have on file within 48 business hours of your purchase.

All of our accredited applicators offer same day service.

Following your appointment, you will receive your warranty via email.

It is best to have your appointment booked in as close to taking delivery as possible, this will ensure our applicators have access to your vehicle in its best condition. We recommend minimal long driving & storing your vehicle in an enclosed space if possible before your appointment.

Our workshops are not certified to remove or re-install baby seats, this will be required to be organised by you before & after the appointment.

Please contact the concierge team via our contact form or call our concierge on 1300 ORIDON as soon as possible if you need to reschedule your appointment.
If at the time of your appointment your vehicle is not in the required condition for application, you will be charged a cleaning fee of $150 for your appointment to proceed.
Should your appointment not proceed due to the condition of your vehicle, a cancellation fee of $95 will be charged and your appointment will be rescheduled. If you cancel your appointment within 24 hours of your appointment a cancellation fee of $95 will be charged and your appointment will be rescheduled.

Whilst our workshops have limited cleaning facilities, they will ensure your vehicle is in the correct condition prior to application.

Once your booking is confirmed, you will receive a confirmation email which will provide the address of your appointed workshop, as well as a contact name & number for the workshop, should you need it.

No, we do not apply film to the sunroof or the windscreen.

Post-Booking information

Yes.

We recommend washing your vehicle by hand with a clean sponge & dry with a chamois to avoid water etching. However, you can take your vehicle through a laser car wash - please avoid brush car washes.

Minimal movement should not affect the Window Tint, however, do not wind your windows down for the first 48 hours.

The industry standard for measuring how dark your window tint is, is known as Visual Light Transmission (VLT). We will be applying the darkest legal tint to your vehicle. The darkest legal limit in all Australian states (exc. NT) is 20% VLT on all rear windows and 35% VLT on all front windows. In the NT the legal limit is 15% VLT on all rear windows and 35% VLT on all front windows. Due to this, your front and rear windows will slightly differ in appearance. No tint is permitted on the windscreen, sunroof or moonroof.

Following your appointment, you will receive your warranty via email.

Please refer to your warranty document or you can contact our concierge using our easy to use contact form or call the ORIDON concierge on 1300 ORIDON.

Window Tint – The windows of your vehicle must not be wound down within the first 48 hours after your appointment or cleaned within the first 7 days after application.
Ceramic Paint Protection – For the first 3 days, only wash your vehicle with water - do not use shampoo or any other chemicals.
Interior Surface Coating - If a spill occurs on a treated surface, immediately absorb the spill with a clean non-coloured cloth.

Our workshops are not certified to remove or re-install baby seats, this will be required to be organised by you before & after the appointment

ORIDON does not apply Window Tint to the sunroof or moonroof.

ORIDON Ceramic Paint Protection

We recommend washing your vehicle by hand with a clean sponge & dry with a chamois to avoid water etching. However, you can take your vehicle through a laser car wash - please avoid brush car washes.

Yes. For interior and exterior applications we require your vehicle to be freshly washed, cleaned and any imperfections on the vehicle such as stubborn marks or scratches would need to be rectified prior to the appointment. Do not use waxes, silicons & polishes.
Please also ensure personal belongings are removed from the vehicle.
If your vehicle is not in adequate condition upon drop off, you may incur a cleaning fee on the day or have your appointment cancelled and rescheduled for another time. Currently the cancellation fee is $95 and the cleaning fee is $150.
Please contact our concierge team to discuss any concerns regarding your vehicles conditions prior to your appointment.

Once ORIDON Ceramic Paint Protection has been applied there is no need to wax or polish. Wax or polish may damage the coating. Simply hand wash using a pH neutral car wash.

If your paint work has any evidence of fine scratching, swirl marks, water etching, stubborn markings (bird droppings / bat droppings / tree sap). Please ensure these issues are rectified prior to your appointment to ensure your application can proceed on the day.

ORIDON is a new generation Ceramic Paint Protection. Unlike traditional paint protection products which can break down over time, the combination of traditional and advanced ceramics in this formula deliver a coating that outlasts and out performs many other ceramic paint coatings. ORIDON Ceramic Paint Protection contains both Silicon Dioxide and Silicon Carbide. Silicon Dioxide creates gloss, shine and helps protects against environmental damage and UV, and Silicon Carbide creates hardness and durability. ORIDON is backed by the ORIDON limited lifetime warranty.

Maintenance is quick and easy. Simply hand wash the vehicle using the ORIDON carwash shampoo (or any pH neutral car wash) and chamois dry. We recommend always washing the vehicle in the shade when the metal is cool.

Nanotechnology, put simply, is the science of small. A nano sized particle = 1b metre! We engineer our coatings using nanotechnology.  What this means for you is a smoother surface and superior coverage.

Hydrophobic simply means a surface that repels water. Hydrophobic coatings are used globally on a wide range of surfaces including glass, stainless steel and even in medical applications (to coat surgical instruments). In simple terms when a surface has hydrophobic properties, water will tend to sheet or roll off the surface which can help take away dirt, dust, and grime. Maintenance is significantly reduced as the coating reduces the adhesion of contaminates making washing easier. Maximum performance is achieved once the ORIDON Ceramic Paint Protection is fully cured. This depends on exposure to UV which is the catalyst for the curing process and would usually take around 3 days after application.

Whilst our application centres have limited cleaning facilities, they will ensure your vehicle is in the correct condition prior to application.

ORIDON Ceramic Paint Protection is applied to the entire body of the vehicle. The ceramic formula chemically bonds to the paintwork and creates a durable long-lasting protective barrier against oxidisation and damage caused by a wide range of environmental contaminates (such as bird & bat droppings & tree sap). The Hydrophobic properties also create an easy-clean surface which significantly reduces maintenance time and cost.
PPF (Paint Protection Film) is a high-quality thermoplastic urethane film that can be installed over areas subject to potential minor damage. This includes door handle cups, door edges and boot edge. It can also be applied to the bonnet edge to help protect against stone chips.

Essentially, ceramic coatings will enhance the colour and shine of your paintwork. Visually, results will vary and this is dependent on the colour and type of paint. The coating takes around 3 days to fully cure. Once curing is completed, the coating will achieve maximum gloss and protection.

ORIDON Interior Coating

Fogging on interior glass is a common problem if a silicone-based product has been applied to leather or vinyl. This is caused by exposure to heat which causes the silicone to vaporise. This then causes a sticky, difficult to remove residue or fog on the glass. ORIDON Interior Surface Coating does not contain silicone and will not contribute to fogging on glass.

ORIDON interior protection is a water-based formula which contains no harmful solvents. 

ORIDON Interior Surface Coating will protect and preserve the natural beauty of leather. Powerful UV inhibitors prevent surface dehydration which can lead to cracking or splitting, and the coating prevents staining from common food drink spills, makeup and sunscreen. Unlike off-the-shelf products, no reapplication is required and maintenance is simple - just wipe over with a non-coloured damp cloth and pH neutral shampoo.

Our application centres are not certified to remove or re-install baby seats. This is required to be organised by you before and after the appointment.

Most off-the-shelf products are in fact maintenance products, not a permanent treatment. They are designed to be applied and then reapplied after repeated use and/or cleaning. These products usually offer limited short term protection. ORIDON is a permanent sealer that bonds with the surface and requires no reapplication for the lifetime of ownership of the vehicle.

PPF

Yes! The DIY PPF kit comes with step-by-step instructions and you will be provided with all the tools necessary to complete the application at home.

You can apply heat to the scratch with a hair dryer

Resistance to damage from gravel, debris, stones, road salt and other harmful environmental elements that can scratch and stain your vehicle.
Optically clear and glossy to make your vehicle look shiny and new.
In the event that the product is damaged, it can be easily peeled away exposing original factory paint.
Easy maintenance: simply wash your vehicle as usual.

This may occur if your vehicle is white, spray soapy solution and use a lint free cloth to clean.

A tough, durable and clear film barrier that acts like body armour for your paint. It’s an invisible layer that helps to protect your vehicle’s painted surfaces against chips, scratches and harmful environmental contaminants like road tar, bug splatter or bird droppings.

Window Tint

The industry standard for measuring how dark your window tint is, is known as Visual Light Transmission (VLT). We will be applying the darkest legal tint to your vehicle. The darkest legal limit in all Australian states (exc. NT) is 20% VLT on all rear windows and 35% VLT on all front windows. In the NT the legal limit is 15% VLT on all rear windows and 35% VLT on all front windows. Due to this, your front and rear windows will slightly differ in appearance. No tint is permitted on the windscreen, sunroof or moonroof.

Use a good quality cloth or chamois and warm water. Window cleaners can be used, provided the cleaning agent does not contain any ammonia. Ammonia in the cleaner will burn the tint and can leave a permanent streak.

No, ORIDON offer the option to tint the bottom half of all Tesla Model 3 rear screens. The concierge will discuss this with you to determine your preference prior to your booking, you can however contact our concierge using our easy to use contact form or call the ORIDON concierge on 1300 ORIDON for information on this prior to your purchase

Legally, window tint cannot be applied to the windscreen, however, windscreens on all new vehicles are made from laminated glass. Laminated glass delivers very high UV protection, blocking out majority of both UVA and UVB rays.

No, we do not apply tint to the sunroof or the moonroof.

Dash Camera

Yes, by using the App, see Firmware settings - Wi-Fi - Login Credentials.

Yes, you can turn off voice recording from within the App. Please see your user manual.

Yes, you can upgrade or replace your memory card without voiding your warranty. Just be sure to use an "Endurance" rated MicroSD card (Samsung, SanDisk for example). Other rated cards such as a standard Class10 will not be compatible.

You may have multiple devices saved to connect to your camera, but only one at a time can view the footage concurrently.

No, the Dash Camera records all videos to its own MicroSD card. Your phone simply allows you to save copies from the camera for safe keeping.

You can expect a standard installation completed by an ORIDON centre to take up to 1.5 hours.

You can customise the spoken phrases from the camera by using the App, See Firmware Settings - System - Voice Guidance.

Event videos flag any shock/impacts whilst driving, sometimes these can also be due to potholes, bumps in the road, hard accelerating or braking. You can adjust the sensitivity from within the App (under Sensitivity - G-Sensor - Normal Mode).

You may get 'False-Positives' from other shocks to the vehicle, such as closing a car door with force or a hatch/boot. You can adjust the sensitivity from the BlackVue App.

Dash Cameras can record at night and low-light situations. While the camera will not be able to see in pitch black conditions - they are excellent when lighting is less than perfect.

When hardwired (our standard installation option) we use safeguards such as Low Battery Protection, Timer cut-offs and voltage minimums to keep you and your vehicle protected.

No it will not. When installed by ORIDON, ORIDON warrants both the product and the installation.

Cable

No. However please feel free to contact our concierge using our easy to use contact form or call the ORIDON concierge on 1300 ORIDON to discuss.

Absolutely, at the time of distribution you will be sent tracking details via email/sms. Should you not receive this information, please contact our concierge using our easy to use contact form or call the ORIDON concierge on 1300 ORIDON.

Yes, it does, however not all electric vehicles support up to 22KW charging. Refer to your vehicle specifications to determine if your car will accept up to 22KW.

Yes it does. The Tesla Model 3 and Model Y AC charger is a Type 2 connector, often called Mennekes after its German manufacturer. Type 2 connectors can charge up to 22KW and are the most used AC connector in the world.

All EVs sold in Australia and New Zealand use the Mennekes connection known as the Type 2 to Type 2 cable.

Please contact our concierge using our easy to use contact form or call the ORIDON concierge on 1300 ORIDON.

Yes it is however not all electric vehicles support up to 22KW charging. Refer to your vehicle specifications in order to determine if your car will accept up to 22KW.

You will receive a 5-metre heavy-duty 3 phase EV charging cable (rated up to 22KW), fastened by a velcro carry handle for easy handling. Stored in a strong Oxford cloth bag including a cleaning cloth and instructions. The cable will arrive to you ready for use.

One kilowatt (KW) is simply 1,000 watts. Kilowatts is the measurement of energy used for electric car chargers, typically 7KW, 22KW, 50KW, 350KW and so on. In other words, it’s the rate at which power is transferred from a charging station into your EV.

A portable charger provides charging through a standard power point (three-prong) 240V plug that may come with your EV. The other end is simply plugged directly into your EV. The cable does not require installation of additional charging equipment. It can deliver 13 to 16km of range per hour of charging. By carrying an additional 22KW cable you can choose to install a home charger and use public chargers which may require you to supply your own Type 2 cable (shopping centre, car park, at work, hotel). Purchasing both ensures that all your charging needs are covered.

The bag keeps your cable safely secured and neatly stored away. The rectangle bag makes it easy to coil the cable into. It has a rubber backing to prevent it sliding around on your boot carpet.

The difference between a 7KW and 22KW EV charger is the rate at which they charge the battery. A 7KW charger will charge the battery at 7KW per hour, while a 22KW charger will charge the battery at 22KW per hour. The faster charge time of the 22KW charger is due to the higher power output.

ORIDON provide a 5 year warranty against defects subject to terms and conditions.

PHEVs will never charge at 22KW, usually maxing out at 3.7KW. This is due to the battery cell in hybrid vehicles being relatively small. If it took in a charge at a speed any higher, it would overheat the battery and render it unusable long term.

Shipping, Returns and Refunds

Please contact our concierge using our easy to use contact form or call the ORIDON concierge on 1300 ORIDON.

No. However please feel free to contact our concierge using our easy to use contact form or call the ORIDON concierge on 1300 ORIDON to discuss.

Absolutely, at the time of distribution you will be sent tracking details via email/sms. Should you not receive this information, please contact our concierge using our easy to use contact form or call the ORIDON concierge on 1300 ORIDON.

ORIDON only ship goods within Australia.

Please contact our concierge using our easy to use contact form or call the ORIDON concierge on 1300 ORIDON.

Please contact our concierge using our easy to use contact form or call the ORIDON concierge on 1300 ORIDON.

Your item will be dispatched within 48 business hours using standard registered post. Your package will be required to be signed for, if no one is home it will be taken to your nearest collection point.

Please contact our concierge using our easy to use contact form or call the ORIDON concierge on 1300 ORIDON.

ORIDON currently offers complimentary shipping on all orders.

To be eligible for our return policy of items received via post, you must:

1. Contact our concierge team within 48 hours of time of delivery to arrange the return within 30 days from the date of purchase

2. Return your item in the original condition, with packaging intact and proof of purchase

*ORIDON is not responsible for the return postage fee*

See our terms and conditions of sale here.

Memberships

You can contact our concierge using our easy to use contact form, or alternatively you can fill out the 'Request Repair' for on the website or via the app which you can download from the Apple or Google Play stores.

Unlimited during the term of your membership.

Each applicable repair will currently cost you $50*

$150, 3 x the current repair fee of $50.

Your vehicle will need to be in a suitable work space on private property (such as a privately owned driveway or car park). The workspace must provide a minimum of two (2) metres clearance around the vehicle and access to electricity within twenty-five (25) metres from the vehicle.
Public roadways and underground car parks do not constitute a suitable workspace.

You will be required to come back into the service area to have a repair completed.

The service area is the geographic location where ORIDON scratch and dent assist will travel to do repairs. You can identify whether your address is within the service area here. You can also contact our concierge using our easy to use contact form or call our concierge on 1300 ORIDON.

On completion of the repair work either by VISA or MasterCard payable directly to the repairer.

ORIDON will make the final assessment and discuss with you once we have viewed the requested repair.

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Contact our concierge

Sales or technical support
1300 674 366
Mon - Fri : 9am - 5pm
hello@oridon.com.au
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