Protecting your privacy and personal information is important to ORIDON Pty Ltd ABN 84 637 392 842 (referred to as “ORIDON”, “we”, “our” or “us”).

This Privacy Policy provides information about the personal information that we collect, and the ways in which we use, disclose and store the personal information that you provide to us. This Privacy Policy is prepared in accordance with the Privacy Act 1988 (Cth) (“the Privacy Act”).

Please read this Privacy Policy before you provide any personal information to us.

Personal information collected
We may collect the following kinds of personal information about you:

• your name, email address, mobile telephone number and postal address;
• the make and model of your vehicle; and
• any other personal information that you provide to us for the purposes of making an enquiry, product purchase, booking a service with us or for product warranty administration purposes.

We may collect personal information from you when you:

• create an account on our website;
• purchase a product or service via our website;
• enquire about a product or service via our website;
• join our loyalty or rewards program;
• book a service or a product installation via our website;
• deal with us over the telephone;
• sign up to our newsletters or other information publications;
• sign up for an event or trade show;
• email or write to us; or
• have contact with us in person.

You do not need to provide any information to us unless you elect to do so. However, if you choose not to provide certain types of personal information, we may not be able to supply our products or services to you or answer any enquiries.

Using and disclosing personal information
We may use your personal information to:

• provide you with goods and services;
• provide you with ordering and shipping updates;
• answer any of your queries;
• book a product installation;
• administer any product warranties;
• send you marketing communications, such as special offers or other services (you can advise us at any time if you decide not to receive marketing communications through the unsubscribe function in the direct marketing communication);
• contact you to assist us to improve our products and services (eg surveys); and
• administer our website and our loyalty or rewards program, resolve disputes with our customers, comply with our legal obligations and retain business records.

We may disclose your personal information to our service providers (such as specialised information technology companies, mail houses, vehicle valuation providers and our authorised installers), agents, contractors or related companies for the purposes listed above. When we do this, we require these parties to take appropriate steps to protect that information and to only use the personal information for the purpose(s) that we have provided it to them for.

We may also disclose your personal information:

• if you have consented to that disclosure (for example at the time you provided to us your personal information); or
• to the extent that we are permitted by the Privacy Act to do so or as required to do so by law, in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise or defend our legal rights.

We will not sell, rent or trade your personal information to or with third parties.

Overseas disclosures
In some cases, we may share your personal information with our service providers and suppliers based outside of Australia, including New Zealand, the United Kingdom, the United States of America, Canada and countries of the European Union. When we do this, we require these parties to take appropriate steps to protect that information.

Our online store
We engage a third party ecommerce provider for the purpose of processing online payments for purchases made through our online store.

This ecommerce provider may collect your personal information for the purpose of processing payments made by you through our online store.

Personal information collected by our ecommerce provider for this purpose will only be collected directly from you through our online platform and will be managed in accordance with this privacy policy and the privacy policy of the ecommerce provider.

Securing your personal information
We will take reasonable technical and organizational precautions to prevent the loss, misuse or alteration of your personal information.

We will only store personal information you provide electronically on our secure servers.

We control access to information and transmission of information through the use of pre-authorised user accounts with restricted access privileges. However, the transmission of information via the Internet is not completely secure and prone to error. We will do our best to protect your personal information. We cannot guarantee the accuracy or security of your personal information; any transmission is at your own risk. Once we receive your information, we will use our best endeavours to use security features to try to prevent unauthorised access.

Cookies
Our website uses cookies to support administrative and content management functions and to store viewing preferences for website areas where website content display can be customised. However, no personal information is collected.
When you visit our website, we compile data that records and logs your visit with the following information collected strictly for statistical purposes only.

• User’s server address.
• Date and time of the visit to the site.
• Pages accessed and documents downloaded.
• Search words used.
• Previous site visited.
• Type of browser used.

This information is analysed regularly to determine our website’s usage statistics. No attempt will be made to identify users.

Accessing and correcting the personal information that we hold
You may request at any time to access any personal information which we hold about you by contacting us. We will provide you with the information you have requested within a reasonable time (unless we are permitted under the Privacy Act to decline to provide you with access to that information) provided that you have provided sufficient proof of identity. In some circumstances, we may require you to pay a reasonable charge for the provision of access. We will notify you if a charge is payable and, where practical, the amount of the charge.

If the information we previously collected from you is out of date or incorrect, you can contact us and we will take reasonable steps to correct it.

Updating this Privacy Policy
We may update this Privacy Policy by posting a new version on this website.

When this Privacy Policy is significantly amended, we will take steps to notify you of any changes to the email address you have provided us. However, you should check this website occasionally to ensure you are familiar with any changes made to this Privacy Policy from time to time.

Further information/complaints
If you would like any further information or wish to make a complaint, please contact our Privacy Officer.

We will respond to any complaint as soon as possible, and in any event within 10 working days, to let you know who is responsible for managing your complaint. We will try and resolve your complaint within 20 working days but if this is not possible we will let you know. If you think that we have failed to resolve the complaint satisfactorily, we will provide you with information about the further steps you can take.

Our Privacy Officer can be contacted at:

ORIDON
Unit 9, 6 Enterprise Drive
Rowville VIC 3178

Phone: +61 3 8809 2700
Email: privacyofficer@oridon.com.au

ORIDON Privacy Policy – April 2024