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FAQs
Here, you'll find answers to the most commonly asked questions.
How can I contact ORIDON?
You can contact our concierge using our easy to use contact form or call the ORIDON concierge on 1300 ORIDON.
Where will I need to take my vehicle?
You will be provided with the details of the closest ORIDON accredited application centre to the postcode you provided. Once your appointment is confirmed, you will receive a confirmation email which will provide the address of your allocated application centre, as well as a contact name & number for the application centre, should you need it.
Do I need to prepare/clean or wash my vehicle before my appointment?
Yes. For interior and exterior applications we require your vehicle to be freshly washed and cleaned, and any imperfections on the vehicle such as stubborn marks or scratches would need to be rectified prior to the appointment. Do not use waxes, silicons & polishes.
Please also ensure personal belongings are removed from the vehicle.
If your vehicle is not in adequate condition upon drop off, you may to incur a cleaning fee on the day or have your appointment cancelled and rescheduled for another time. Currently the cancellation fee is $95 and the cleaning fee is $150.
Please contact our concierge team to discuss any concerns regarding your vehicles conditions prior to your appointment.
How dark will my window tint be?
The industry standard for measuring how dark your window tint is, is known as Visual Light Transmission (VLT).
We will be applying the darkest legal tint to your vehicle.
The Darkest legal limit in all Australian states (exc NT) is 20% VLT on all rear windows, 35% VLT on all front windows.
In the NT the legal limit is 15% VLT on all rear windows, 35% VLT on all front windows.
Due to this, your front & rear windows will slightly differ in appearance.
No tint is permitted on the windscreen, sunroof or moonroof.
How and when will I receive my warranty?
Within 48 hours following your appointment you will receive your warranty via email. Product warranty terms and conditions can also be found here.
Do you sell genuine manufacturer parts and accessories?
While we don't offer genuine manufacturer parts or accessories (for example, our products are not manufactured by or in association with Tesla), we take pride in the quality of our products. Although we aren't directly associated with manufacturers, we've dedicated significant time and effort to perfecting our offerings to ensure they are compatible and reliable for your needs.
